Privacy Policy

1. Information we collect

We collect the following categories of personal information:

• Contact information. Your WhatsApp phone number and WhatsApp profile name, which we receive when you message the Service.
• Message content. The content of messages you send to the Service, including commands used to join, leave or log a session, and requests for on-demand sessions.
• Usage information. The dates you joined or left the Service, the date of your most recent message, the number of sessions you have completed, and message delivery and read status provided by WhatsApp.
• Information about others. If you choose to use the friend support feature, the phone numbers of the contacts you nominate. You should only provide a contact's number with their permission.
• Website information. Standard technical information such as IP address and browser type, which is processed by our hosting provider when you visit the Website.

We do not collect payment information, account passwords or voice recordings. Audio sessions are the same for all users and are not personalised.

2. How we use information

We use personal information to:

• Provide the Service, including sending scheduled and on-demand sessions;
• Respond to your messages and requests;
• Track session completion and operate the friend support feature;
• Maintain, secure and improve the Service; and
• Comply with legal obligations.

Where the law of your jurisdiction requires a legal basis for processing, we rely on performance of our agreement with you, our legitimate interest in operating and improving the Service, and your consent where applicable.

3. How we share information

We do not sell or rent personal information, and we do not use it for advertising. We share personal information only with service providers that process it on our behalf:

• Meta Platforms (WhatsApp), which transmits messages between you and the Service. Your use of WhatsApp is also governed by WhatsApp's own privacy policy.
• Anthropic, which may process the content of on-demand requests to help generate responses.
• Cloudflare, which hosts the Website.

We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a merger, acquisition or sale of assets.

4. Data retention

We retain personal information for as long as you use the Service. If you leave the Service by sending "stop", we delete your information within 90 days, except where we must retain it to comply with legal obligations or resolve disputes.

5. Security

We use reasonable administrative and technical measures to protect personal information, and messages are encrypted in transit by WhatsApp. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your rights and choices

You may stop receiving sessions at any time by sending "stop". Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of the European Economic Area, the United Kingdom and California may have additional rights under applicable law. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights.

7. International transfers

Mango and its service providers are based in the United States. If you use the Service from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

8. Children

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date, and will notify you through the Service of any material changes.

10. Contact us

For questions about this Privacy Policy or to exercise your rights, contact us at [email protected].